SHOPPING INFORMATION

Delivery charges for orders from the Online Shop?

Carpet World offers free shipping worldwide in many countries. In other areas, shipping costs apply.

Can I delay the shipment of my order?

Yes. To place an order with a delayed shipping date its best that you call us to place your order, and our customer representative will better assist you with all available shipping dates.

What exactly happens after ordering?

After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment (Vorkasse) are sent out on the day we receive the payment.

Do I receive an invoice for my order?

Yes. You will receive your invoice in PDF format via e-mail when your order is sent out to you.

I have not yet received my delivery, although the stated delivery time has passed.

On rare occasions or in remote areas there sometimes might be a delay. Carpet World  unfortunately has no influence on this. If the announced shipping times are exceeded significantly, please contact our with your order number.

PAYMENT INFORMATION

Which payment methods are accepted in the Online Shop?

We accept payment by credit card (VISA / MasterCard=, by debit card (VISA), by direct bank transfer services (SOFORT Banking, iDEAL) and by PayPal. German customers are also able to pay via pre-payment (Vorkasse) or cash on delivery (Nachnahme).

What should I do if I receive a damaged or wrong product?

30 Day  FREE returns  If for any reason you are not 100% satisfied with your purchase you may return it for a full refund. We offer hassle free returns, simply call us +32(0)32324475  for your return.

How secure is shopping in the Online Shop? Is my data protected?

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Can I cancel my purchase?

You can cancel your order within two days of receiving the first goods delivery in writing or by e-mail